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Question: Discuss About The Aircrafts And The Customer Services Machine? Answer: Introducation In modern society, many people travel around the world by using the airline service and airport. There are many airline which passengers can choose from and make decision when purchasing an air ticket. Nowadays, the low-cost airline is the most common ways of travel. The greatest benefit of using the low-cost airline is passengers can save a lot of money when comparing with the other regular-flights companies. The airline members will providethe same onboard security and safety of the passengers. There is not much difference when aircraft is operated with the low-cost airline or with the regular flight company. The lowcost carrier will make the enjoyable journey for their passengers by operating with new technology aircraft with more width space seat in the aircraft and the entertainment service. Their staff will provide the great customer service to their passengers. All passengers can be sure of their safety and comfort when travelling with low-cost airline. The airline ensures to train their pilots according to their license conditions and to their cabin crew members to upgrade their training when any new policy or equipment implemented at workplace. In other word the low-cost airline do not make any compromise with the security and safety of their passengers. Their airline will be met the set standards by Civil Aviation Safety Authority (CASA) and by international civil aviation organization (ICAO). The airline make enormous additional profit from on-board flight service and in-flight mobile phone service, including non-flight schedules service and from low-cost carrier website. The airline also provides the on-time flight service which help passengers to reach their target destinations. The low-cost carrier control the fuel efficiency and noise emission by purchasing new environmentallyfriendly aircraft. In an emergency response, quick and fast by following the emergency procedures and guidelines and all the equipment will be available around the airport f or fast response. The Low-cost carrier will ensure to make enjoyable journey of their passengers. Discussion The Provision of high-quality service on routes and in markets that currently are either unserved, poorly served, or under-subscribed by existing carriers, thereby setting both a new trend and a new pace in air service to and within the Southeastern European region.Employment of cost-effective, up-to-date regional aircraft that will be sized right for the market and the route, leading to higher load factors, reduced costs, improved efficiency and flexibility, greater passenger comfort and satisfaction, and higher net profits. Outfitting these aircraft with the latest aviation technologies and navigational equipment will help ensure the highest level of reliability, punctuality, safety, and customer satisfaction.Utilization of the latest electronic and informational technologies in sales and marketing; reservations, ticketing and check-in; scheduling and resource planning; cargo tracking; and operational oversight. Such techniques as internet marketing, reservations, and sales; electr onic ticketing and check-in; online quality control, resource planning, operational oversight, cargo and baggage tracking, and customer service, all will reduce staffing requirements while offering ease-of-use and greatly enhanced access by and convenience to customers. Recognition that not everyone is geared for the electronic world leading the proposed airline to provide a high level of non-electronic service as well particularly to the many newer less-experienced travelers but in future the loyal customers found in the region.Ensuring a friendly, cooperative, enjoyable, yet highly professional face to the customer.Development and implementation of cooperations, associations and partnerships with other larger more established and highly regarded airlines both within and beyond the region to provide an extensive range of connections through fares frequent-flyer mileage sharing and other passenger and client advantages through interline arrangements, code shares common hubbing and so fort. Chasing the other business airlines There are many Low-Cost carrier been through the re-bundling exercise which mean instead of buying the individual service as one by one, customers can buy the fair package deal with better seat availability, larger baggage allowance and lounge access as compared with the full-servicecarrier, but at competitively priced. As to attract more business customers the low-cost airlines will also starting to sell tickets through the global distribution system (GDS), which used by many corporate buyers. Many airlines have launched their loyalty programs to attract more customers and to compete with other airlines in the market. Partnership Another important development implemented by low cost carrier is to partnership with other airlines, even with the full carrier service which is a very important commitment for airlines which they were doing to avoid costly involvement to continue flight service on time. Further, partnership may therefore hold the key to the development of a proper long-haul long cost airline industry in Europe. Partnership will allow passengers to book the next connect flight instead of booking the separate flight ticket with other airline for instance Ryanair, which serve 203 destinations across 33 countries which has the largest European route network of all airlines. Many airline engaged customers by implementing marketing strategy an in-seat entertainment systems programmed with current television shows, movies and games for kids to make comfortable journey for their passengers. The new butterfly seat would be existing in future aircraft. The butterfly would allow flight attendants to change a seat from economy to business very quickly in between flights before boarding the flight but, however both the economy and business class would still be existing, but there would be more economy seat available in the aircraft which could be the marketing strategy by the airline. In future, there are lots of emerging improvements which include both the general cabin comfort and amenities moreover, the airlines handing out device for passengers to use in-flight instead of installing screens on the back of seat, the airline would offer iPad minis for passengers to use on flight routes. Knowing Customers Better Low cost carriers should aim to understand their individual customers preferences, so that they deliver service which is personalized and tailor offerings as need be. The airlines need not rely only on customer loyalty programs but should invest in advanced customer analytics. Apart from this, they should look at their organizational processes and ensure that customer service is embedded in the organization. Whenever the customer interacts with the airline in processes like looking up flights, doing booking, checking-in, boarding and in-flight processes, the airlines should be able to capture data about what customers really prefer and use this to exceed expectations by providing stellar service. Greater knowledge of customers enable airlines to provide improved and more intimate customer experiences. Low Cost Airlines can for example offer proactive recommended flights to the preferred destinations of a customer. This will lead to greater revenue generation due to customer retention and loyalty. Customer loyalty will also enable the airline to benefit from sales through direct channels rather than through online travel booking sites, which take a certain revenue percentage. Low-cost airlines will achieve strategic marketing positioning if they take care of customer needs, this will lead to brand advantage, and new customers will be attracted to the services being offered. This will lead to growth in terms of the market share, which the airline has. Getting to know customers is therefore key if low cost carriers are to succeed. Focus on digitalization in effort to boost ancillary revenue The other future improvement includes the dynamic pricing of baggage allowance and the Tune protect insurance as well offering extra-seat option to customers and enhancing in-flight meal options. The low-cost airline will operate more destination in future which help the airline to increase revenue and to compete with the other airlines in business. The low-cost airline planning to turn into a fully-fledged digital airline. The digitalservices included BIG Duty free, BIG pay, onboard wi-fi, to name a few and airlineexpectation this will increase their revenue from ($12.75) per to ($15.20) as perpassenger. Conclusion In conclusion, the low-cost airlines offer the cheap fare for flight for their passengers and in addition to maintain their low-ticket price they cut down their larger number of services which would then impact on their business growth. The low-cost airline use the internet services to sell their ticket instead of using dealers, or the flight center services. This might decrease the expenditure of each air ticket price for dealers. Furthermore, by providing the low-ticket prices to their Passenger, the airline would chargers Extra money for food and beverages and for luggage as well which makes the airline customer unhappy about their services and as result for that some passengers would then choose the other airline with more services for the same price. The low-cost airline does not offer the refundable tickets and allow the less weight of luggage to their customers, in addition to that, the full airline service provide more service choices which are suitable with the demand of the travelers. They usually give the proposal of refundable tickets, more Kilograms of luggage weights and in flight food service. the low-cost airline passengers can certainly enjoy the low rates which will effectively boost savings for frequent flyers. Which would help people to save as 50%to 80% especially when booked tickets in advance. Frequent promotion provides by the airline which will be available only for few days which makes the airline customers alert. This will be available on the website where customers can set the departure date and time to and from their specific location to book their tickets. in the low-cost airline, the customers can enjoy the new technology plane experience with more seat space inside the aircraft and by using the in-flight entertainment service and where Passengers get to enjoy the new features and amenities, as well as a smooth and seamless flight experience Recommendation Low-cost airlines can get benefit only if they flight to few destinations. Firstly, by improving their integrated marketing communication strategy of the company by developing new measures and programs which must include all components of marketing communicating mix in synergetic manner so that company message can be delivered to its target customers segment in an effective and unambiguous manner. The Secondly management strategy would be to upgrade the website features so the customers can easily access to the online website when buying a ticket also to give special discounts / promotions for customers with flexible seat availability so that passengers can choose their seat when booking a ticket. The airline should also provide the service to their dealer when booking the flight ticket as because many people do not access the online website or not feel confident booking ticket by using their website. The airline can start campaign to connect with customers which could involve collecting fund for charity to help people.low-cost airline needs to improve their brand image. For e.g. as a Ryanair s business strategy by increasing its market share and profitability through competitive prices in a certain negative impact upon the brand image of the company as because many people assume the low-cost airline as being the cheap or their staff do not provide the enjoyable customer service experience. The low-cost will recommended to change the perception among existing and perspective customers through emphasizing quality advantages of their offers along with their process. In addition, the airline mustensure the low-cost airlines image is associate to being vale rather than being cheap. The new passengers screening technologies must be integrated into long-range implementation plans for upgrading the airport security system to prevent future incident which will be more convenient to search where or not the item which causes alarm is a threat, and the as result passengers will experience less delay of their flight. 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